Shoplifting Prevention Tips
• Protective Measures
• Display Strategies
• Fitting Room Security
• Ticket Switching
• Educating Employees
• Stopping a Shoplifter
Protective Measures
• Make the shoplifters feel watched. Elevate the cashier’s platform. Install mirrors that enable cashiers
and sales people to see over and around displays. Install one-way glass in offices to enable employees
to see into the store without being seen from the floor. Install video surveillance cameras.
• Post signs warning against shoplifting. Emphasize that you will prosecute. The best way to discourage
shoplifters and keep your business from being tagged as an easy mark is to take a get-tough attitude
and prosecute on the first offense.
• Encourage checking parcels on entry.
• Require receipts for merchandise returns for cash. Require a photo ID and signature for returns
without a receipt. And then just give merchandise-only vouchers.
• Take an inventory of returned merchandise against receipts on a regular basis to catch false
returns, (e.g. ones without returned merchandise).
Display Strategies
• Minimize the shoplifter's access to merchandise without inconveniencing customers.
• Keep display and clothing racks away from entrances and exits to discourage "hit-and-run"
thieves.
• Alternate hangers front to back to prevent thieves from quickly grabbing bundles of display
clothing.
• Keep small and expensive items out of reach or in locked display cases. Have sales people
show only one item at a time from a case.
• Use good locks and laminated or “strong” glass in cases that contain expensive items. This
will help prevent smash and grab attacks.
• Arrange merchandise neatly to make it easier to detect missing items.
• Take daily or weekly inventories of expensive items.
Fitting Room Security
• Keep fitting room doors locked when not in use.
• Install cafe doors to allow staff members to monitor fitting room use.
• Limit the number of items allowed to be taken into the dressing room.
• Post a sign that directs customers to see a sales person before taking items into a fitting room.
• Issue color coded tickets and tags to indicate the number of items taken into fitting rooms.
• Use a return rack for unwanted items.
• Post signs in fitting rooms warning against shoplifting.
Preventing Ticket Switching
• Use tamper-proof gummed labels.
• Attach tags with a hard-to-break plastic string.
• Use preprinted (never hand-written) price tags.
• Use concealed multiple price tickets.
Educating Employees
Train your sales people to: • Watch for people with loose or baggy clothing inappropriate for weather, and people with large
bags or other props, such as newspapers, strollers, briefcases, or umbrellas that can easily
conceal merchandise.
• Pick up stray receipts around the store.
• Be aware of shoplifter’s tactics to confuse and distract you. For example, when working in teams
one shoplifter will create a disturbance, (e.g. complaining loudly, staging a faint, or knocking over
merchandise, to draw attention away from the other who is doing the lifting).
• Be attentive to people in your area. This helps legitimate customers and deters shoplifters. A simple
"Can I help you?" or "I'll be with you in a moment" warns shoplifters they are being watched. Keep a
close watch on people who seem nervous or refuse assistance.
• Cover their entire area of responsibility, even blind spots.
• Have another sales person cover your area when you leave the floor, (e.g. to check for items in
the stockroom).
• Be especially alert when the store is crowded. Shoplifters often operate when sales people are
busy helping legitimate customers.
• Watch for shoppers walking with short or unnatural steps, which may indicate that they are
concealing lifted items.
• Watch customer's eyes. If they are looking at you they may need assistance or are thinking
about shoplifting.
• Check the lower racks of shopping carts, watch for switched labels, look inside items that can
also be used as containers for lifted items, (e.g. tool boxes, jacket sleeves, waste baskets, etc).
• Check for factory seals on boxed items. And look inside if the boxes are not sealed.
• Staple receipts to the outside of packages.
• Check for removed or desensitized electronic tags.
• Be familiar with the store prices. This can help prevent price switching.
Have supervisors: • Keep employees alert by holding periodic review sessions on store shoplifting policies.
• Discourage socializing on the sales floor. A group of employees in one spot usually means
inadequate coverage somewhere else.
• Schedule hours so that an adequate number of sales people are working at all times.
• Watch for customers lingering in one area, loitering near stock rooms or other restricted areas,
or wandering aimlessly through the store.
• Watch for customers who consistently shop during the hours when few people are working in
the store.
• Watch for customers who visit the store frequently, but make only token purchases.
• Be alert for disturbances that distract sales people and cashiers.