Frequently Asked Questions
• When are the local animal shelters open to the public?
• Where do I go to complain about a barking dog?
• Why do I have to license and vaccinate my dog, he never leaves the house?
• What do I need to do to license my dog?
• My dog lost its license tag. How do I get a duplicate?
• How do I go about updating my dog’s license information?
• When will an animal control officer respond to my call?
• Do your shelters have animals available for adoption?
• What can I do about bees?
• How can I get a dead animal removed?
• Where can I find a veterinary hospital that will perform emergency services for my pet?
• What information can you give me to help with a wild animal?
• How do I send a complaint or suggestion to Animal Control?
• How do I notify Animal Control of a stray animal?
An alternative means to resolve chronic or on-going barking dog problems is mediation or conciliation. Mediation or conciliation has proven to be very effective in resolving chronic barking or other animal-related disturbances of the peace. Mediation allows disputants to meet together with a mediator in an effort to reach a specific written or verbal agreement to resolve the issue. Conciliation allows disputants to achieve a resolution of the problem through intervention by a mediation staff member rather than a face-to-face meeting with each other. A "mediator" is an impartial individual trained to resolve conflicts and facilitate agreement on issues affecting two or more parties.
These non-adversarial procedures are available for a fee and have worked well in resolving a number of disputes, including animal noise disturbance cases. To schedule a mediation or conciliation session at a convenient time and location, or for more information call your local attorney or consult your local yellow pages.
Also, please know that license fees help support the effort to rescue lost and/or homeless animals that may be injured and in need of veterinary care. Our officers respond 24 hours a day to injured animals found in yards, on roadways and even freeways.
1. Have your dog vaccinated for rabies at your local veterinarian’s office.
2. So long as you reside within the County, ask the veterinarian’s office to fill out the rabies vaccination portion of the
Madison County Dog License Application form.
3. Fill out the remaining portion of the form. Choose the correct license option and enclose payment. Mailing
instructions are included on the application.
4. Mail in the application and payment. The license tag should arrive in the mail within two weeks.
If you have any questions about the licensing of your dog, please call either the Department at (618) 452-6233 or Madison County Rabies Control at (618) 692-1700.
You can request a duplicate license tag from Madison County Rabies Control by calling (618) 692-1700. When calling please have your dog’s license number, and the year that the license number was issued handy.
You can update your information by calling (618) 692-1700 and letting them know that you need to update your information (e.g., new mailing address, etc.) For faster service, be sure you to have your dog’s license number available upon request.
Calls are handled on a priority basis. How quickly an officer can respond to a specific call depends not only upon the priority of that call, but also on how many calls of a higher priority are occurring at that particular time. For example, calls involving an injured animal or immediate danger of injury or harm to a person (from an animal) are the highest priority. Conversely, calls regarding a dog running loose in the neighborhood -- but not posing a threat - generally take much longer to respond to.
Yes, you may adopt a pet through either the City or County shelter or through one of many non-profit animal shelters. For a list of such shelters and contact information, click here.
For extermination or live removal of bees:
On private property - Consult "Bee Removal" in your local yellow pages.
Warning: attempting to remove bees yourself can be dangerous and may cause you and others to be stung.
The City’s Animal Control Department will pick up dead animals as they are reported. Madison County Animal Control, however, does not generally pick up dead animals from public or private property, unless it is a suspected victim of cruelty or neglect, or has bitten someone.
Most veterinary hospitals provide emergency care during their regular hours. However, listed below are those that provide emergency services "after normal business hours."
Animal Emergency Center
2005 Mall Street
Collinsville, IL 62234
There is, however, some excellent information at www.Projectwildlife.org regarding effective ways to deal with wildlife problems.
Animal Control form available. Click on the link given, fill out the form, and send in your request.
Contact Information page. You may also fill out an online form by clicking here.